Head Host – ETM Collection
Welcome guests with warmth, manage bookings, and set the tone for a seamless front-of-house across ETM Collection venues. Grow with London’s leading hospitality group.
Role Overview:
At ETM Group, being a Host is a key front-of-house role and the first point of contact for our guests. You’re not just welcoming guests — you’re setting the tone for the entire experience, creating a warm first impression, and ensuring every arrival feels seamless, professional, and reflective of our EPIC values.
Across our ETM Collection venues — from rooftop restaurants to refined dining spaces — our Head Hosts play a vital role in managing reservations, coordinating guest flow, and maintaining a smooth and organised front desk operation. You are responsible for greeting guests, managing bookings, and working closely with the floor team to ensure efficient seating and service.
Working alongside the management team, you will ensure the reception area is run with precision, professionalism, and attention to detail. This is a hands-on role where organisation, communication, and a natural flair for hospitality are key to success.
If you are personable, well-presented, and passionate about delivering exceptional guest experiences, this is an opportunity to grow within one of London’s leading hospitality groups.
Company Benefits:
• Competitive industry pay (based on salary & Tronc)
• 50% discount for you and up to 5 friends at any of our venues
• Paid annual leave
• Pension
• Quarterly Incentive Scheme
• Generous employee referral scheme
• Discounted shopping at many high street stores
• Cycle to work scheme
• Access to Stream for better money management
• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
• Group wide Learning and Development opportunities
• Complementary hot drinks in your venue
• Complementary meal on shift
• Your birthday lunch is on us
The Ideal Candidate Will Present:
• Experience: Previous experience in a head host, reception supervisor, or front-of-house role is essential.
• Guest Focus: You are welcoming, friendly, and confident interacting with guests.
• Organisation & Attention to Detail: You are highly organised and able to manage bookings and guest flow efficiently.
• Communication Skills: You communicate clearly and professionally with both guests and team members.
• Presentation: You maintain a polished and professional appearance at all times.
• Calm Under Pressure: You remain composed and solution-focused during busy service periods.
• Positive Attitude: You bring energy, warmth, and professionalism to every shift.
• Team Player: You work collaboratively with the wider front-of-house team to ensure smooth service.
About Us:
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital.
From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.
ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
- Department
- Front of House
- Role
- Host
- Location
- Wagtail
- Salary
- £12.71/hour
About ETM Group
It all started with a love of great hospitality.
After studying Law, Tom found himself living above a gastro pub and quickly fell in love with the energy, atmosphere and sense of community that great pubs can create. Inspired by the concept, he bought his first pub with a business partner in 2000 and transformed it into a gastro pub.
Meanwhile, Ed was building his own career after studying Finance in Bristol. When he joined Tom, the business began to take shape and together, they set out to create something special.
What started as a small, family-run business grew steadily year after year. As our ambition grew, so did our portfolio, with the opening of venues including The Botanist in Sloane Square, one of our first larger, food-led concepts.
We continued to grow, opening new venues while staying true to the entrepreneurial spirit and hands-on approach that had been there from the very beginning. A major turning point came in 2015 with the opening of Greenwood, which doubled the size of our team and marked an exciting new chapter for the business. We also began working with prestigious partners including Royal London House and The Montcalm, expanding our reach and creating even more ambitious hospitality experiences.
By 2024, it was clear that our growing business had evolved into two distinct hospitality offerings. To better reflect who we are and where we were going, we created ETM Collection and ETM Sport London.
Today, we are proud to continue growing while holding on to the passion, ambition and entrepreneurial spirit that started it all. From a single gastro pub to a diverse portfolio of venues, our story has always been driven by great people, and we are always looking for more talented people to become part of what comes next.