Head Receptionist – ETM Collection
Welcome guests with warmth, manage bookings, and set the tone for a seamless front-of-house across ETM Collection venues. Grow with London’s leading hospitality group.
Role Overview:
At ETM Group, being a Head Receptionist is a key front-of-house leadership role and an essential part of delivering a seamless, premium guest experience. You are not just managing arrivals, you are setting the standard for the entire reception experience, leading by example and ensuring every guest feels welcomed, valued, and looked after from the moment they arrive.
Across our ETM Collection venues from rooftop restaurants to refined dining spaces our Head Receptionists play a vital role in overseeing reservations, welcoming guests, and coordinating the smooth flow of service. You will take responsibility for the day-to-day running of the reception area, ensuring bookings are managed accurately, guests are seated efficiently, and the highest standards of guest care are consistently delivered.
Working closely with the management and floor teams, you will support and guide the reception team, helping to maintain a professional, organised, and welcoming environment. This is a hands-on role where you will lead from the front, support the team during busy service periods, and ensure every detail of the guest journey is handled with care and attention.
If you are an experienced Host/ Reception professional with a background in premium dining, strong organisational skills, and a natural ability to lead others, this is an opportunity to take the next step in your career within one of London’s leading hospitality groups.
Company Benefits:
• Competitive industry pay (based on salary & Tronc)
• 50% discount for you and up to 5 friends at any of our venues
• Paid annual leave
• Pension
• Quarterly Incentive Scheme
• Generous employee referral scheme
• Discounted shopping at many high street stores
• Cycle to work scheme
• Access to Stream for better money management
• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
• Group wide Learning and Development opportunities
• Complementary hot drinks in your venue
• Complementary meal on shift
• Your birthday lunch is on us
The Ideal Candidate Will Present:
• Experience: Previous experience in a head receptionist, head host, reception supervisor, or front-of-house role is essential.
• Guest Focus: You are welcoming, friendly, and confident interacting with guests.
• Organisation & Attention to Detail: You are highly organised and able to manage bookings and guest flow efficiently.
• Communication Skills: You communicate clearly and professionally with both guests and team members.
• Presentation: You maintain a polished and professional appearance at all times.
• Calm Under Pressure: You remain composed and solution-focused during busy service periods.
• Positive Attitude: You bring energy, warmth, and professionalism to every shift.
• Team Player: You work collaboratively with the wider front-of-house team to ensure smooth service.
About Us:
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital.
From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.
ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
- Department
- Front of House
- Role
- Receptionist
- Location
- Wagtail
- Salary
- £12.71 - £19/hour
About ETM Group
It all started with a love of great hospitality.
After studying Law, Tom found himself living above a gastro pub and quickly fell in love with the energy, atmosphere and sense of community that great pubs can create. Inspired by the concept, he bought his first pub with a business partner in 2000 and transformed it into a gastro pub.
Meanwhile, Ed was building his own career after studying Finance in Bristol. When he joined Tom, the business began to take shape and together, they set out to create something special.
What started as a small, family-run business grew steadily year after year. As our ambition grew, so did our portfolio, with the opening of venues including The Botanist in Sloane Square, one of our first larger, food-led concepts.
We continued to grow, opening new venues while staying true to the entrepreneurial spirit and hands-on approach that had been there from the very beginning. A major turning point came in 2015 with the opening of Greenwood, which doubled the size of our team and marked an exciting new chapter for the business. We also began working with prestigious partners including Royal London House and The Montcalm, expanding our reach and creating even more ambitious hospitality experiences.
By 2024, it was clear that our growing business had evolved into two distinct hospitality offerings. To better reflect who we are and where we were going, we created ETM Collection and ETM Sport London.
Today, we are proud to continue growing while holding on to the passion, ambition and entrepreneurial spirit that started it all. From a single gastro pub to a diverse portfolio of venues, our story has always been driven by great people, and we are always looking for more talented people to become part of what comes next.